Shipping policy
Where we ship
Nibbo ships to addresses in Canada only — every province and territory, including Yukon, the Northwest Territories and Nunavut. We do not currently ship outside Canada; cross-border brokerage and duty charges can cost more than the item itself, and we're not willing to surprise a customer with that at the door.
Cost
- Orders under $35 CAD (before tax): a flat $6 CAD shipping charge.
- Orders of $35 CAD or more (before tax): free shipping.
There is no separate handling fee. The amount charged at checkout is the amount you pay for shipping.
Processing time
Orders are packed at our location in Ontario, usually on the same business day they are placed. Orders placed after end of business, or on a weekend or statutory holiday, are packed the next business day.
Delivery estimates
Estimates below count business days from the date of dispatch, not the date the order was placed. They are estimates, not guarantees.
| Region | Estimated delivery after dispatch |
|---|---|
| Ontario | 1–3 business days |
| Quebec & Atlantic Canada | 2–5 business days |
| Manitoba, Saskatchewan & Alberta | 3–6 business days |
| British Columbia | 3–7 business days |
| Yukon, Northwest Territories & Nunavut | 5–10 business days |
Delivery estimates lengthen in the weeks around major holidays, when carrier networks are busier. Watch the banner on the site for the last order date to arrive before a specific holiday.
Tracking
A tracking number is emailed automatically as soon as the parcel is scanned by the carrier. If tracking has not updated in several business days, contact us and we will open a trace with the carrier.
Address accuracy
You're responsible for entering a correct shipping address at checkout. If you notice an error, contact us immediately with your order number — we can correct it if the order hasn't been packed yet. Once an order has shipped we cannot redirect it, as the carrier will only deliver to the address on the label.
Order changes and cancellations
Contact us as soon as possible with your order number. We can change or cancel an order that has not yet been packed. Once an order ships, it is handled under our refund policy instead.
Lost or delayed parcels
If tracking shows no movement for an extended period, or shows delivered when nothing has arrived, contact us with your order number. We investigate with the carrier and make it right — by replacement or refund — once the carrier's investigation confirms the parcel is lost.
Questions
See our full FAQ or shipping page for plain-language answers, or reach us through the support hub. Every message is read and answered by a person, in English or French.