Major credit cards, Shop Pay, Apple Pay, Google Pay and PayPal, all through Shopify's secure checkout. All prices are in Canadian dollars.

Not through checkout — it's built for card and wallet payments. Message us if that's genuinely the only option available to you and we'll see what we can do.

One promo code per order. If a discount is already applied automatically — like our multi-buy pricing on charms — it stacks with a single code.

Check your spam or promotions folder first. If it's genuinely not there after 30 minutes, message us your name and approximate order time and we'll confirm it went through and resend the receipt.

Message us right away with your order number. We can usually change or cancel it before it's packed; once it ships it falls under our returns policy instead.

Often, yes. Use the back-in-stock alert on the product page and we'll email you the moment it's available again — no need to keep checking.

Flat $6 anywhere in Canada, free over $35. Most of Ontario sees delivery in 1–3 business days after dispatch; the rest of Canada is typically 2–10, depending how far it's going. Full detail, region by region, is on our shipping page.

Not yet. Cross-border brokerage fees can cost several times more than a charm, and we're not willing to surprise anyone with that. Canada only, everywhere from Ontario to Nunavut.

A tracking number is emailed automatically the moment your parcel is scanned by the carrier — no need to ask.

30 days from delivery, in original condition, no restocking fee. Full detail by product type is on our returns page.

Only if it's sealed and unopened. The contents are random by design, so an opened box can't be returned for being the wrong character.

Send a photo and your order number through the support hub. We replace or refund it — you won't be asked to post a damaged item back.

Every charm lists exactly what it fits, how it attaches, and its size in millimetres. Anything marked as fitting clog-style holes fits the standard 12mm hole. Message us with a photo if you're unsure.

A 1–5 rating of how much give a squishy toy has, rated by hand: 1 is firm and barely yields, 5 collapses under light pressure and springs back slowly.

Charms are photographed on real shoes and bags so you can see the scale, and every listing gives the size in millimetres.

Age guidance is on every product page, and small parts are not suitable for children under three. Our full approach to product safety is on the safety page.

Our charms are made to fit the standard clog-style hole and work with Crocs™ shoes, but Nibbo is not affiliated with, endorsed by, or partnered with Crocs, Inc. "Fits Crocs™" describes compatibility only.

No — guest checkout is available on every order. An account just lets you track order history, save a wishlist and manage back-in-stock alerts in one place.

Use "Forgot password" on the account sign-in page. The reset link is emailed immediately; message us if it doesn't arrive within a few minutes.

Yes — click the back-in-stock alert on any sold-out product page and enter your email. You'll be notified the moment it's available, whether or not you have an account.

From the gifts hub — digital gift cards are emailed to the recipient (or to you, to forward) right after checkout.

Enter the gift card code at checkout in the discount code field. The balance applies automatically to your order total.

Gift cards don't expire. Check the remaining balance any time using the link in the original gift card email, or message us the code and we'll look it up.

No, never. We use your information to fulfil orders, answer you, and — only with your separate consent — send you email or SMS. The full detail, including your rights and how to reach our privacy officer, is in our privacy policy.

Every email has an unsubscribe link at the bottom, and it's honoured within 10 business days with no login and no confirmation step required. For texts, reply STOP.