Shipping
How your order gets to you
Nibbo ships to addresses across Canada only. Every order is packed at our Ontario location, usually the same business day it is placed, and you get a tracking number by email the moment it is scanned by the carrier.
Shipping is a flat $6 on any order, and free once your order is $35 or more, before tax. There is no minimum to qualify for the flat rate and no hidden handling fee added at checkout.
Rates
Shipping cost
| Order subtotal | Shipping cost |
|---|---|
| Under $35 | $6 flat rate |
| $35 and over | Free |
Rates are in Canadian dollars and shown before tax. Tax is calculated at checkout based on the province you are shipping to.
Delivery estimates
How long it takes, by region
Estimates begin counting from dispatch, not from when the order is placed, and are business days. Same-day dispatch applies to orders placed before end of business; anything after ships the next business day.
| Region | Estimated delivery after dispatch |
|---|---|
| Ontario | 1–3 business days |
| Quebec & Atlantic Canada | 2–5 business days |
| Manitoba, Saskatchewan & Alberta | 3–6 business days |
| British Columbia | 3–7 business days |
| Yukon, Northwest Territories & Nunavut | 5–10 business days |
These are estimates, not guarantees — weather, remote postal codes and carrier delays can push a parcel outside its window. If tracking has not moved in several days, message us and we will chase it with the carrier.
From here to you
What happens after you check out
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1
Order placed
You get an email confirmation right away with your order number.
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2
Packed in Ontario
We pick, check and pack it ourselves, usually the same business day.
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3
Picked up by the carrier
Your tracking number is emailed the moment the parcel is scanned in.
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4
Delivered
Tracking updates as it moves. If anything looks stuck, message us — a person checks it, not a bot.
Questions
Shipping, in detail
Do you ship outside Canada?
Not right now. Cross-border brokerage and duty fees can cost more than the item itself, and we are not willing to surprise anyone with that at the door. Canada only, for every province and territory.
Can I change my shipping address after ordering?
If the order has not been packed yet, message us the correct address and your order number and we will update it. Once it has shipped we cannot redirect it — the carrier will only deliver to the address on the label.
Can I cancel or change my order?
Message us as soon as possible with your order number. If it has not been packed yet we can change or cancel it. Once it ships, it becomes a return under our returns policy instead.
Do you deliver to a PO box or community mailbox?
Yes. Small parcels ship by a carrier that delivers to PO boxes and community mailboxes without issue. Larger orders may ship by courier, which needs a street address — we will let you know if that applies to your order.
My tracking says delivered but I don't have it.
Check with anyone else at the address first, and around the delivery point — carriers sometimes leave parcels with a neighbour or in a mailroom. If it genuinely has not turned up within 48 hours, message us with your order number and we will open a trace with the carrier.
Will my order arrive in one box?
Usually, yes. If an order includes a very large item alongside small ones, it may ship in more than one parcel — you will get a tracking number for each.
Does shipping slow down around holidays?
Carrier networks get busier in the weeks before major holidays, which can add a day or two to the estimates above. Watch the banner at the top of the site for the last order date to arrive before a specific holiday.
Is there a fee for a remote postal code?
No. The flat $6 rate and the free-shipping threshold apply the same way everywhere in Canada — we do not add a surcharge for distance.
Still stuck?
Talk to a person
Every message is read and answered by someone here, in English or French. Visit the support hub to reach us, or check our returns policy if something has already arrived.